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Classes and Workshops

Workshops and seminars are designed for the busy entrepreneur! Most classes are held in the evening and condensed into single sessions — just choose the date that works best for you.

For more information on classes and workshops, please call the Yavapai College SBDC at (928) 717-7232.

Please note: Classes are subject to cancellation if enrollment minimums are not met.  

 


lightbulbStrategies for Success: Customer Service in a Time of Crisis

When: Wednesday, November 4 at 8:00am
Location: Online

Workshop Fee: No Charge

Presented by: Karen Eads and Marie Platowski-Beals, SBDC Business Analysts

Co-Sponsor: Sedona Chamber of Commerce & Tourism Bureau

Excellent customer service will set your business apart from others. It is especially important during this time, as we deal with the impacts of COVID19; business closures, reduced hours, limited occupancy of restaurants, employee stress and CDC safety guidelines. This webinar will focus on basic customer service skills such as communication, enthusiasm, empathy and knowledge and how to train your staff in these critical skills. The webinar will also provide strategies for dealing with conflict and difficult situations.

Event Flyer

Register Here

Please note, your registration is not complete until you you click on the Zoom link provided at the end of the registration process. This will confirm your enrollment and you will receive the Zoom link for the webinar. Thank you.


lightbulbGrow with Google: Make Your Website Work For You

When: Thursday, November 5 at 9:00am
Location: Online

Workshop Fee: No Charge

Presented by: Israel Serna, Grow with Google 

Create a search-friendly website that drives user action.

We'll discuss:

  • Goal Oriented: How will your business grow?
  • Organized: Is your site easy to navigate?
  • Useful: Does your site give useful content?
  • Functional: Does your site do useful things?
  • Intuitive: Is it easy to use on all devices?
  • Search-friendly: Can search engines find your site?

Event Flyer

Register Here

Please note, your registration is not complete until you you click on the GoTo Meeting link provided at the end of the registration process. This will confirm your enrollment and you will receive the GoTo Meeting link for the webinar. Thank you.


lightbulbStrategies for Success: Best Practices on Using Digital Media for Webinars and Meetings

When: Wednesday, December 2 at 8:00am
Location: Online

Workshop Fee: No Charge

Presented by: Charles Matheus

Co-Sponsor: Sedona Chamber of Commerce & Tourism Bureau

Join the Sedona Chamber and the Yavapai College SBDC for this valuable workshop! Human connection and trust are crucial to successful business. Unfortunately, many small businesses and individuals struggle to connect to customers, leads, and the public over video calls.

In this online workshop, Charles Matheus will demonstrate how you can repurpose what you already know in order to be and feel more human over video calls, in webinars, etc. Just because we’re apart, we don’t need to feel separate!

Event Flyer

Register Here

Please note, your registration is not complete until you you click on the Zoom link provided at the end of the registration process. This will confirm your enrollment and you will receive the Zoom link for the webinar. Thank you.


lightbulbLeading with Core Values

When: Wednesday, December 9 at 9:00am
Location: Online

Workshop Fee: No Charge

Presented by: Charles Matheus

In this workshop I guide participants through discovery of their own personal values and how to integrate those into organization values. With some relevant stories, I will show how organizational values can bolster a business through tough times and hard decisions. I provide ways to use these values to reduce personal stress, build employee loyalty, and draw customers to you.

Expect to leave this workshop with a set of defined personal/professional values and a readiness to deploy them in your business.

Event Flyer

Register Here

Please note, your registration is not complete until you you click on the Zoom link provided at the end of the registration process. This will confirm your enrollment and you will receive the Zoom link for the webinar. Thank you.