Welcome to Information Technology Services

Information Technology Services is here to ensure you have a smooth and easy time using the software and hardware available to you as a student or employee of the College.

Technical support and help desk

Technical support
Click Here for Service Desk

For classroom support or time-sensitive issues
preventing work, please call 928-776-2168.

Check the real-time system status to find out
if there’s a College-level issue.

New Login Page and new Duo Security Prompt

Yavapai College is updating how our stakeholders log into the myYC portal and other applications to improve security and reliability. Beginning on October 24, 2023, authentication to most systems will be facilitated via the Microsoft Azure cloud platform (Microsoft/Office365 login page). We will be retiring our traditional CAS login page for the updated Microsoft login page, which will look noticeably different.

You must append atyc.edu to your existing username (usernameatyc.edu) when the new login page is launched.

New Login QuickStart Guides

Easy steps to protect your access to College data.

Most students and employees access YC online resources via the myYC portal, which is accessible from the yc.edu homepage (see below).

Screenshot: yc.edu homepage showing the myYC link

After clicking the myYC link, the new platform will appear and request login details in the format of “usernameatyc.edu.” It is mandatory to add atyc.edu after your username (see below).

New sign-in prompt

Screenshot: Microsoft sign-in prompt requesting username in the format username@yc.edu

Enter YC network password

Screenshot: password entry screen for the YC network account

You may receive a Duo Security multi-factor authentication prompt, which is the same as our past procedure but with a new look and feel (see below), that you will need to respond to complete the login process.

New Duo Security prompt

Screenshot: Duo Security prompt asking the user to approve a sign-in request

Other options and device management

Screenshot: Duo prompt showing other options and Manage Devices

Remember device for 30 days

Screenshot: Duo device prompt with the Remember me for 30 days option

The switch to the Azure platform may require reauthentication for several applications and services. The following may require reauthentication:

  • Outlook and Office applications: You may be prompted to reenter your username (username@yc.edu) and password after we switch to the new authentication platform.
  • Mobile devices: Email apps may sign out and require a new login session. In rare cases, you may need to restart the device or re-add the account.
  • OneDrive: Select Sign In from the OneDrive cloud icon in the system tray and authenticate using username@yc.edu.
  • Zoom: Sign in with SSO, enter “Yavapai,” continue, and approve the Duo prompt.
  • Zoom calendar integration: You may need to reauthenticate via the Zoom web portal > Profile > Others > Calendar and Contact Integration, then select Office 365.
  • Other services: In most cases, sign in using username@yc.edu, your current password, and approve the Duo prompt. If you need help, contact helpdesk@yc.edu or 928-776-2168.

Cybersecurity symbols to click to learn more Alert: Report a cyber security concern or active incident to (928) 717-7722 | infosec@yc.edu

Our team is dedicated to supporting secure computing at YC.

YC cybersecurity website

Cyber Security Services

  • Cyber security awareness training
  • Phishing awareness and simulation
  • Whitelisting and blacklisting coordination and management
  • Asset and service onboarding security reviews
  • Compliance reviews, guidance, and support (PCI, FERPA, HIPAA, GLBA, GDPR, etc.)
  • Vulnerability analysis and remediation, risk management, process and system auditing
  • Cyber security incident response
  • Providing policy and procedures

Patrick Burns, Chief Information Officer ITS Mission: The mission of the Information Technology Services (ITS) Department is to increase the effectiveness of our institution in the areas of teaching, economic development, and cultural enrichment through the efficient use and cost-conscious management of information technology resources.

Organization chart Login required

Location: Prescott Campus, Bldg 6-102. Real-time system status: status.yc.edu

Chief Information Officer: Patrick Burns

YC ITS Teams

Technology Support Services

  • Provides direct support to constituents (Helpdesk)
  • Responsible for the design, implementation, and maintenance of district presentation (audio/visual) systems
  • Deploys and maintains all computer workstations, laptops, and computer labs and classrooms

Application Development

  • Accountable for the district enterprise system (Ellucian Banner), myYC Portal, web services, single sign-on, and custom applications

Systems and Networking Services

  • Designs, implements, and maintains the wired and wireless network, storage, virtual desktops, and the phone system

IT Security

  • Responsible for protecting the College’s information assets by utilizing the latest cybersecurity tools and best practices
  • Leads efforts related to information technology compliance

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